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Legal

Refund and Billing Policy

Who holds your money, who returns it, and how long each step actually takes.

Revised September 2026

The most important line on this page: Insurance Plan Source does not hold your premium and does not refund your premium. A request submitted here carries no charge to refund, because we never took a payment. Premiums are collected by the insurance company that issues the policy, and only that company can return them.

This page covers two different things that are often confused: a request that never became a policy, and a premium that did. They follow different paths and different timetables, so they are set out separately.

1. If a request never became a policy

There is nothing to refund, because nothing was taken. You may close the request at any time by writing to [email protected] with the reference from your receipt. We then mark the record closed and keep it only for as long as a record-keeping duty allows, as described in the privacy policy.

If you would rather we stopped contacting you before the record is closed, say so in the same message and we will stop immediately.

2. If a premium was paid to a carrier

Two routes are possible, and the one that applies is decided by how the policy was obtained.

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Direct with the carrier

If the policy was issued in your name by the carrier, cancellation, surrender, and any return of premium are handled by that carrier under the law and the wording of your policy. Contact the carrier using the number on your documents. A cooling-off right may apply in your state, with a deadline measured from delivery of the policy.

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Through a producer

If a producer placed the policy, the producer takes the instruction and the money movement still originates with the carrier. Give us the carrier name, the policy number, and the effective date and we will tell you which desk owns it. We do not process refunds, and we will not pretend to.

3. Common reasons a premium comes back

  • A cooling-off right in your state. A short window after delivery, where the law allows you to cancel. The deadline and the method are set by state law, not by us.
  • Policy cancellation. Any unearned portion is normally returned pro rata. Mid-term cancellation charges are usually permitted and are usually stated in the policy.
  • A billing error. If you were charged more than the policy required, the carrier returns the excess. A copy of the quote and the invoice makes this quick.
  • A mid-term change. Adding or removing cover changes the premium, and the difference is normally adjusted rather than refunded in full.

4. What usually comes back in full and what usually does not

A carrier will generally not return:

  • Amounts already paid out on a claim under the policy
  • Fees or charges for cover that was genuinely provided and then used
  • Premium for a period in which you held cover and the carrier was exposed to the risk
  • Anything the policy wording identifies as non-returnable

The wording of your policy is the authority here, and it is written to be readable. If a decision surprises you, ask the carrier for the clause it relies on.

5. Timelines to plan around

Timelines belong to the carrier, not to us, but these are the ones that most often surprise people:

  • The decision to cancel is usually the same day you ask, and the paperwork follows shortly after
  • A refund is commonly issued within one to two weeks of the carrier approving it
  • Your bank or card issuer usually needs a further few business days to post the credit
  • If you paid by instalment, expect any balance and any remaining instalments to be recalculated rather than simply returned

If a carrier takes materially longer than this, ask them in writing for the date the refund was issued and the date it was expected to reach you.

6. How to raise a billing question with us

We take questions about anything that came out of your bank account. Send the reference, the carrier name, and the amount, and we will help you work out which desk owns it. We cannot move money, but we can make sure the request reaches the right one and that it does not get lost between desks.

Insurance Plan Source

Email: [email protected]

Phone: +1 877 838 5520

Hours: Mon–Fri, 8:00am–6:00pm ET

7. If you think you have been overcharged

Escalate rather than wait. Put the facts in writing to the carrier and copy us. If the matter is not resolved, your state insurance department handles consumer complaints against insurers, and most departments publish a complaint form on their website. Check the licensing page for how to find your department.

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